We value you as a member and are committed to providing you with a high quality service at every stage of your scheme membership.
We are committed to dealing effectively with any feedback you have about our services. If we have made a mistake we will apologise and will try to put things right as soon as possible.
We review complaints regularly and wherever possible, we use this information to improve the way we do things. We also welcome comments and compliments about the services we have provided.
If you wish to contact the Dyfed Pension Fund, please make use of the Contact Us page.
Internal Dispute Resolution Procedure (IDRP)
There are a range of appeals procedures within the 2015 Scheme and some of these are complex. If you have an appeal or complaint against a decision made by the Dyfed Pension Fund, you should approach them in the first instance and they should be able to explain the various procedures and the courses of action which are open to you.
If your appeal or complaint is against the Police Force, you should try to resolve any problem with them in the first instance. If you fail to reach a satisfactory resolution, you may then wish to consider some of the other avenues which are explained below.
Note, however, various time limits apply for making these appeals or complaints which run from the decision date which is the subject of the appeal and are not extended to take account of attempts at resolution with the Police Force.
If you are a serving member of a Police Force, you can contact your staff association for advice. If you have retired and you are unsure of where to turn to for advice in a dispute, you may wish to contact the:
National Association of Retired Police Officers (NARPO), NARPO House, 38 Bond Street, Wakefield, West Yorkshire, WF1 2QP
NARPO may also have a local branch in your area.
Specified procedures are laid down in the Scheme Regulations for appeals against medical decisions. Other appeals are likely to involve an appeal to the Crown Court or to the Secretary of State.
If you have a complaint or dispute concerning your workplace or personal pension arrangements you should contact:
The Pensions Ombudsman
If you have general requests for information or guidance concerning your pension arrangements contact:
The Pensions Advisory Service