The Dyfed Pension Fund strives to provide a high quality and consistent service to our customers in the most efficient and effective manner possible in an ever changing pensions environment.
The Fund aims to use the most appropriate communication medium for the audiences receiving the information, which may involve using more than one method of communication.
It ensures that all regulatory requirements concerning the provision of Scheme information is continuously met and assessed.
There are 5 distinct groups with whom the Fund needs to communicate.
Whilst this policy outlines the communication approaches adopted by the Dyfed Pension Fund, there are roles and responsibilities which fall on Scheme members, prospective Scheme members and participating Scheme employers in ensuring that information necessary to maintain an accurate membership base is provided in a timely manner.
If there is any material change in the Dyfed Pension Fund’s communications strategy, this policy will be revised, but will be reviewed no less frequently than on an annual basis.