We value you as a member and are committed to providing you with a high quality service at every stage of your scheme membership.
We are committed to dealing effectively with any feedback you have about our services. If we have made a mistake we will apologise and will try to put things right as soon as possible.
We review complaints regularly and wherever possible, we use this information to improve the way we do things. We also welcome comments and compliments about the services we have provided.
If you wish to contact the Dyfed Pension Fund, please make use of the Contact Us page.
Internal Dispute Resolution Procedure (IDRP)
If you have a complaint or a dispute, either against the Dyfed Pension Fund or your Employer, there is a formal provision for its resolution known as the Internal Dispute Resolution Procedure (IDRP).
However, before going to the trouble of making a formal complaint, the Dyfed Pension Fund would welcome the opportunity to try and resolve the matter informally before taking it any further.
If you have a complaint or dispute concerning your workplace or personal pension arrangements, you are able to contact:
The Pensions Ombudsman (TPO)
Tel: 0800 917 4487
If you have general requests for information or guidance concerning your pension arrangements, you are able to contact:
The Pensions Advisory Service (TPAS)
Tel: 0800 011 3797